For Difficult Conversations, Show Up in Person and Take Questions
Seth Godin had a nice post recently about how to handle tough conversations. He says, “When the outcome of a conversation is in doubt, don’t do it by email. And show up in person if you can.”
I would only add, “And make sure that you’re willing to give honest answers to all questions.” Your ability to take all questions boosts your credibility as the bearer of bad news.
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