How Do You Make Eye Contact Over the Telephone?

In a workshop the other day, a participant asked “How do you make eye contact over the telephone?”

I love that question.

Of course, you can’t make eye contact over the telephone. But in today’s “conference call” business environment, connecting with your listeners in a personal way can be a challenge.

The most important key to connecting on conference calls is energy.  You need to make sure that you’re projecting energy into the telephone.  The technology can mute your enthusiasm and make you sound flat.

We tell people to gesture and smile as they speak.  In fact, many people put mirrors on their desks to ensure that they’re energized.

I’ve said it before and I suppose I will again. “People can hear your smile.”

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